Frequently Asked Questions
Everything you need to know about shopping with Heat Up.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you ship internationally?
Yes, Heat Up ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.